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GENERAL |
Where can I find or purchase Life Fitness equipment?
Life Fitness products can be purchased at specialty fitness stores throughout the U.S. and Canada. Click here to find the contact information as well as a map to direct you to a dealer near you.
Life Fitness products can be purchased at specialty fitness stores throughout the U.S. and Canada. Click here to find the contact information as well as a map to direct you to a dealer near you.
How can I get a copy of my cardio equipments owners manual?
Most recent owners manuals are available online in PDF. Click here to see a list of available manuals. If you are unable to locate your manual online, please call Life Fitness at 1-800-328-9714 or 1-763-323-4500. Customers outside the US or Canada please call your local Life Fitness dealer.
Most recent owners manuals are available online in PDF. Click here to see a list of available manuals. If you are unable to locate your manual online, please call Life Fitness at 1-800-328-9714 or 1-763-323-4500. Customers outside the US or Canada please call your local Life Fitness dealer.
What are the differences between home and commercial products?
Life Fitness home products feature more individual-based programming and user features while commercial products are designed and built to withstand near constant use.
Life Fitness home products feature more individual-based programming and user features while commercial products are designed and built to withstand near constant use.
Can I purchase the same equipment I use at my gym for my home?
Yes you can! But, before you purchase the equipment, you should consult your local dealer to ask about special electrical requirements that some Life Fitness commercial products require. Click here to find the contact information as well as a map to direct you to a dealer near you.
Yes you can! But, before you purchase the equipment, you should consult your local dealer to ask about special electrical requirements that some Life Fitness commercial products require. Click here to find the contact information as well as a map to direct you to a dealer near you.
Where can I get Life Fitness product prices?
You can view manufacturer suggested retail prices (MSRP) on the Life Fitness Web site’s product pages. All prices are subject to change, and you should contact your local Life Fitness dealer for confirmation.
You can view manufacturer suggested retail prices (MSRP) on the Life Fitness Web site’s product pages. All prices are subject to change, and you should contact your local Life Fitness dealer for confirmation.
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LIFE FITNESS CARDIOVASCULAR EQUIPMENT |
When I call for service, I am always asked for the serial number of my machine. Where do I find it?
Serial numbers are located on the backside of the frame.
Life Fitness Treadmills:
Serial numbers are located on the front end of the machine.
Serial numbers are located on the front end of the machine.
Life Fitness Lifecycle Upright Exercise Bikes:
Serial numbers are located on the underside of the frame.
Serial numbers are located on the underside of the frame.
Life Fitness Lifecycle Recumbent Exercise Bikes:
Serial numbers are located on the front end of the frame.
Serial numbers are located on the front end of the frame.
Life Fitness Cross-Trainer:
Serial numbers are located on the back of the frame.
Life Fitness Stairclimber:Serial numbers are located on the back of the frame.
Serial numbers are located on the backside of the frame.
How do I know if my Life Fitness exercise equipment is under warranty?
Warranty commences on the date of the consumer purchase. For detailed information, please see the Warranty Information section of the Life Fitness Web Site
Warranty commences on the date of the consumer purchase. For detailed information, please see the Warranty Information section of the Life Fitness Web Site
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TREADMILLS |
What do I do if the belt and deck on my Life Fitness treadmill wears out?
The belt and deck on your Life Fitness treadmill have been designed for extended wear and long life. However, with frequent use they may experience wear and tear. Please inspect the belt periodically. If you require service, you can call Life Fitness at 1-800-328-9714 or 1-763-323-4500. Customers outside the US or Canada please call your local Life Fitness dealer.
The belt and deck on your Life Fitness treadmill have been designed for extended wear and long life. However, with frequent use they may experience wear and tear. Please inspect the belt periodically. If you require service, you can call Life Fitness at 1-800-328-9714 or 1-763-323-4500. Customers outside the US or Canada please call your local Life Fitness dealer.
My Life Fitness treadmill slows down and/or makes a slapping noise. What should I do?
Check your Life Fitness treadmill for the following:
Check your Life Fitness treadmill for the following:
- Check to make sure the belt is aligned.
- Check the belt for wear. If the belt is smooth underneath, it may be time to replace it. (See Question number 1).
When I use my Life Fitness treadmill, the electrical circuit in my house fails. What should I do?
Life Fitness recommends a dedicated 15-amp circuit for its home treadmills. For optimum performance of your Life Fitness treadmill and stable power for your house, there should be no other large appliances using the same circuit.
Life Fitness recommends a dedicated 15-amp circuit for its home treadmills. For optimum performance of your Life Fitness treadmill and stable power for your house, there should be no other large appliances using the same circuit.
Why does my Life Fitness treadmill reset itself, and the console displays “Please press start to begin” prompt?
Check the Life Fitness treadmill for the following:
Check the Life Fitness treadmill for the following:
- Make sure there is proper power to the Life Fitness treadmill and that it is plugged into a dedicated 15-amp circuit.
- Check the stop switch for proper operation.
- Check to see if the ground plug is broken off the power cord.
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LIFECYCLES |
What happens if the pedal straps on my Life Fitness Lifecycle exercise bike break?
The pedal straps on your Life Fitness Lifecycle exercise bike are designed to hold up over time. However, with frequent use they may experience wear and tear. Please inspect periodically. If you require replacement straps, you can order directly from Life Fitness at 1-800-328-9714 or 1-763-323-4500. Customers outside the US or Canada please call your local Life Fitness dealer.
The pedal straps on your Life Fitness Lifecycle exercise bike are designed to hold up over time. However, with frequent use they may experience wear and tear. Please inspect periodically. If you require replacement straps, you can order directly from Life Fitness at 1-800-328-9714 or 1-763-323-4500. Customers outside the US or Canada please call your local Life Fitness dealer.
What if I do not have any power on my Life Fitness Lifecycle exercise bike?
Check the Life Fitness Lifecycle exercise bike for the following:
Check the Life Fitness Lifecycle exercise bike for the following:
- Check all electrical connections.
- Battery is no longer good. Replace the battery.
I seem to be getting erratic heart rate readings on my Life Fitness Lifecycle exercise bike. What am I doing wrong?
Bikes equipped with “Lifepulse”
Check the Life Fitness Lifecycle exercise bike for the following:
Bikes equipped with a heart rate strap.
If you require service, you can call Life Fitness at 1-800-328-9714 or 1-763-323-4500. Customers outside the US or Canada please call your local Life Fitness dealer.
Bikes equipped with “Lifepulse”
Check the Life Fitness Lifecycle exercise bike for the following:
- Check the sensors. Are they intact? Are they loose?
- Clean the hand sensors.
- Make sure your hands rare dry.
Bikes equipped with a heart rate strap.
- Make sure of the following items regarding your Life Fitness Lifecycle exercise bike:
- Moisten the chest strap prior to attachment to the chest.
- Be sure the Life Fitness Lifecycle exercise bike is away from all electrical interference (TV, UV lights, etc.)
If you require service, you can call Life Fitness at 1-800-328-9714 or 1-763-323-4500. Customers outside the US or Canada please call your local Life Fitness dealer.
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CROSS-TRAINERS |
My Life Fitness Cross–Trainer is making a thumping noise. What should I look for?
Due to the complex design of the Life Fitness Cross-Trainer, please call your local Life Fitness dealer for service.
Due to the complex design of the Life Fitness Cross-Trainer, please call your local Life Fitness dealer for service.
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STAIRCLIMBERS |
My Life Fitness Stairclimber makes a slapping or squealing noise. What should I do?
Main drive or alternator belts may need to be adjusted. You should have any worn or damaged belt replaced by Life Fitness technician.
Main drive or alternator belts may need to be adjusted. You should have any worn or damaged belt replaced by Life Fitness technician.
- Belt spring assembly may have alternator belt wear, you may need belt spring replaced by service technician.
- Clutches bearing may have worn out and need to be replaced by a service technician.
- If you require service, you can call Life Fitness at 1-800-328-9714 or 1-763-323-4500. Customers outside the US or Canada please call your local Life Fitness dealer.
The battery keeps losing power. What do I do?
Battery problems occasionally occur in the case of lighter-weight users and light usage. If your Stairclimber is consistently used by a lighter (<120 lbs.) individual and the workout duration is consistently less than 20 minutes, the battery’s life span will be curtailed much faster than if a heavier user (>120 lbs.) uses, the Stairclimber for longer durations. A lighter weight user’s step rate is slower than that of a heavier person, and that slow rate uses more battery supply. We recommend increasing your step rate or using the optional charger. Charge the unit overnight at least once per week to ensure a long life for the battery.
Battery problems occasionally occur in the case of lighter-weight users and light usage. If your Stairclimber is consistently used by a lighter (<120 lbs.) individual and the workout duration is consistently less than 20 minutes, the battery’s life span will be curtailed much faster than if a heavier user (>120 lbs.) uses, the Stairclimber for longer durations. A lighter weight user’s step rate is slower than that of a heavier person, and that slow rate uses more battery supply. We recommend increasing your step rate or using the optional charger. Charge the unit overnight at least once per week to ensure a long life for the battery.
